🔁 Refund & Return Policy
Effective Date: 12/06/2025
Website: www.laptopland.com.pk
At LaptopLand, we strive to ensure that you are fully satisfied with every product you purchase from us. Please read our Refund & Return Policy carefully before placing an order. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.
📦 1. Return Eligibility
You may request a return or exchange within 3 days of receiving your item, provided that:
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The product is unused and in original condition
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All original packaging, manuals, and accessories are included
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The product has not been damaged, physically or electronically
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A valid purchase invoice is provided
🚫 2. Non-Returnable Items
We do not accept returns for the following:
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Software-activated laptops or devices (Windows, MS Office pre-installed)
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Products damaged due to misuse, power issues, or drops
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Items altered, repaired, or modified by third parties
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Custom-configured or special-order products
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Clearance, discounted, or “final sale” items
🔁 3. Exchange Policy
If you received a wrong or defective product, you are eligible for a free replacement (subject to stock availability) if you notify us within 24 hours of delivery.
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📷 Proof required: Send clear photos/videos of the issue via WhatsApp or email.
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Once approved, we’ll arrange for pickup and dispatch of the correct item.
💸 4. Refund Conditions
Refunds will be issued in the following cases:
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If the product is out of stock after payment
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If the order is canceled before shipping
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If a return is accepted and processed by our team
Refunds are made using the original payment method within 5–10 business days after product inspection.
🔄 5. Return Process
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Contact our support team via:
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📧 Email: support@laptopland.com.pk
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📞 WhatsApp: [Insert Number]
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Provide:
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Order number
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Reason for return
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Photos/videos (if damaged/incorrect)
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Our team will review the case and respond within 1–2 business days.
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If approved:
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We’ll arrange pickup (where available), or
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You can ship the product back to our address.
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After inspection, refund or exchange will be processed.
🚚 6. Return Shipping Responsibility
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If the return is due to our error (e.g., wrong/damaged product), we cover all shipping costs.
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If the return is due to change of mind or customer-side error, the customer bears shipping charges.
✅ 7. Order Cancellation
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You may cancel your order before it has been shipped by contacting us directly.
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Once shipped, cancellation will be treated as a return request under this policy.
⚠️ 8. Important Notes
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We reserve the right to refuse returns that do not meet policy criteria
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Any signs of tampering or fraud will void the eligibility for refund/exchange
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Refunds for Cash on Delivery orders will be issued via bank transfer or mobile wallet
📩 Contact Us
For questions about your return, refund, or order status, contact:
LaptopLand
📧 Email: support@laptopland.com.pk
📞 WhatsApp: +923005690189
🌐 Website: www.laptopland.com.pk
